Application Support Engineer (2nd line)

Development · remote, Poland
Department Development
Employment Type Contractor
Minimum Experience Mid-level

Are you looking for a job in an innovative company that makes the world safer

Or maybe you are bored with working in a corporate environment and want to acquire knowledge about solutions that make a real impact?


If you answered “yes” to any of these questions, our offer would be perfect for you!


At Silent Eight, we develop our own AI-based product that combats Money Laundering and Terrorism Financing.


We are a RegTech Firm working with large international banks such as Standard Chartered Bank, HSBC and financial institutions.

 

Join us and help us make the world safer.


🕵️ Short Job description:

  • Salary: 8 000 - 12 000 PLN/month (B2B);  6 000 - 9 000 PLN/month (UoP)
  • Employee Stock Options 
  • Paid days to balance your work and life in a way that suits you best
  • Work focus: identify and resolve technical issues related to AML (Anti-Money Laundering) solutions
  • Location: Fully remote forever (with a possibility to work from a coworking office)
  • Career growth: Promotion and great development opportunities within the organization


👨‍💻 Modern technology stack: 

  • Main technologies: Java 11, Spring Boot, PostgreSQL, Apache Spark, Docker,
    Angular 7
  • Tools used: RabbitMQ, Consul, Traefik, Prometheus, Grafana, Kibana, Artifactory, SonarQube, Keycloak, Minio, Nomad, Kubernetes
  • CI/CD: Jenkins, GitLab, Artifactory, SonarQube
  • Database: PostgreSQL
  • Code reviews: GitLab
  • Cloud infrastructure: AWS
  • Issue tracking tool: Jira
  • Knowledge repository: Confluence, Google Drive
  • Operating system: Linux


📝 Requirements:

  • Java applications support experience
  • Linux experience
  • Databases experience
  • Git
  • Basics of network abnormal patterns
  • English B2/C1
  • Experience in supporting external clients
  • AWS and DevOps experience would be an advantage



✔️ Your daily tasks on the job:

  • Isolate problems between hardware and software and provide information to appropriate development teams
  • Manage ticketed query system 
  • Create, modify, and maintain application software and other web-based programs
  • Identify and resolve technical issues - e.g. check connectivity issues, verify that internal connectivity between components works, monitor our infrastructure resources, check our app log files
  • Perform basic diagnostics and testing if our app is alive, read log files
  • Check CPU, memory and disk usage
  • Troubleshoot any common problems with the contents of the request
  • Perform installation of the application and understand all the configuration options applied to various environments (DEV/UAT/PROD)
  • Escalate most complex issues to subject matter experts (Product Owners or Developers)



🙌Our Culture:


You will be co-creating our business solutions

We believe that your feedback allows us to create the best solutions as well as adjusted work culture. You will have a real impact on the growth of the company and the product we develop. 


Experienced team

We are not another young, dynamic team. At Silent Eight, everyone is a leader in their field, with perspective and experience shared across teams and departments.


Development Day

Because learning never ends, we encourage each of our employees to take time to learn or try something new. Take a Development Day, on us! 


In-house training

We are passionate about technology and continuous development. Our colleagues are happy to share their knowledge during internal training sessions. 


Team building events

We know that our success is only possible if we work together as a team. We are a group of enthusiasts who share common passions and goals.

Tea time

If you join our team, you will regularly meet us for tea talks, during which we can get to know each other better.


100% remote work forever

We are not new to remote work-life. In fact, we’ve been doing it since 2013 and we know how to make you feel supported and connected with your team. Therefore, you can be sure that your role will not move to the office.


Don't wait and join our team!


 

Silent Eight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other classification protected by applicable federal, state or local law.

 

* Please include the following statement in your application:

“I hereby give consent for my personal data included in my application to be processed by Silent Eight Pte. Ltd. whose registered office is 3 Church Street, Samsung Hub #25-01, Singapore 049712 for purposes of the recruitment process for the position of Application Support Engineer under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/WE (General Data Protection Regulation).”

 

We kindly inform you that the above consents can be withdrawn at any time by sending an e-mail to dp@silenteight.com from the e-mail address provided in your application.

 

We will continue to hold and process your data for as long as necessary to consider you for employment and for a reasonable period of time as is necessary for document compliance with local laws in the country where the opportunity is located. You can withdraw your consent at any time and we will delete your data unless continued retention is required for compliance documentation. You have the right to access, correct, modify, update, rectify, request for the transfer or deletion of data, withdrawal of consent, or objection.

 


Thank You

Your application was submitted successfully.

  • Location
    remote, Poland
  • Department
    Development
  • Employment Type
    Contractor
  • Minimum Experience
    Mid-level